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General Terms

General terms and conditions

1. Conclusion of a travel contract

With your travel registration you offer us the opportunity to conclude a travel contract. The travel registration can be made in writing, in person or by telephone. The person registering also registers all other people listed in the registration. The contract comes into effect when the travel operator receives the declaration of acceptance.

2. Services

The scope of the contractual services is determined by the service specifications of the respective offering. The information provided here is binding for us. We explicitly reserve, however, the right to make changes for factually justified, significant and unforeseeable reasons before contract conclusion, of which the traveller will of course be informed before booking. Side agreements, changes and special assurances shall only become part of the contract with our written confirmation.

3. Service and price changes

Deviations in individual travel services from the contractually agreed content of the travel contract, which were required after the contract is concluded and were added in good faith, shall be permitted, provided the changes and deviations are not significant and do not impair the overall arrangement of the booked trip.

Possible warranty claims shall not be affected, provided the changed services are defective. The changed service shall replace the original contractually agreed service. We shall inform you immediately about a service change or service deviation. If this involves a significant service change we shall offer you the option of free of charge withdrawal. We reserve the right to change the listed prices in the event of an increase in transport costs or duties due on specific services, such as airport and security charges, to the extent that their increase per person has an effect on the travel price, provided more than 4 months separate conclusion of contract and the travel start date. In the event of a later change to the travel price, we must inform you of this at least three weeks before the trip begins. With price increases of more than 5% or in the event of a significant change to the travel service the traveller shall be entitled to withdraw without charge from the travel contract.

4. Withdrawal/rebooking

The customer may withdraw from the trip at any time before the trip begins. We recommend withdrawal be made in writing in your own interest and in order to avoid any misunderstandings. Receipt by post by Ms Karin Leuthardt is crucial for calculating withdrawal costs.

The following cancellation fees shall be charged:

Up to 60 days before rental start 20% of the full amount (= advance payment); with termination or withdrawal between the 60th and 30th day before rental start 50% of the rental price; from the 30th day before rental start 90%. Please note that cancellation without good reason also applies as withdrawal, and that with withdrawal for health reasons, travel withdrawal cost insurance will only refund 80% of the rental price to the customer. Should changes be made at the customer's request after booking the trip with regard to the number of travellers and the travel date, a processing fee of EUR 25 can be charged. If the prescribed rebooking is no longer possible, a withdrawal from the travel contract at the aforementioned conditions and simultaneous reregistration must be performed. All explanations of the customer with regard to rebooking, date change or withdrawal must be made in writing and require written confirmation by Ms Karin Leuthardt to become effective.

5. Warranty/compensation for damages

a) Redress: If travel services are not provided in accordance with the agreed travel contract, the traveller may request redress within a reasonable period. Ms Karin Leuthardt can also provide redress by providing the same    or a better replacement service. We can, however, refuse redress if disproportionate expense is required.

b) Reduction in travel price: After the trip has ended you can apply for a reduction in the travel price, if travel services have not been provided in compliance with the contract and you have not failed to register this fact at  the time.

c) Termination of the contract: If a trip is significantly impaired and we do not provide redress within a reasonable period, you can terminate the travel contract within the scope of the legal provisions, and in writing in your own best interest.

d) Obligation to provide assistance: With any service faults that may occur you shall be obliged, within the scope of applicable legal provisions to do everything within your ability to contribute to removal of the fault and to keep any damages incurred as low as possible. Should your baggage be lost or damaged during flights, you must, without fail, make a report of loss/damage there and then with the airline company responsible for the transport. In acc. with the terms of carriage of the airline, a report of loss/damage is a requirement for making claims. In all other cases the travel company management or the contact partner of the respective service provider must be informed. We do not accept any liability for the loss of or damage to valuables or money in the baggage checked in.

6. Liability – Riding

You ride on your own responsibility and at your own risk. Ms Karin Leuthardt and the Royal Center Hipica do not accept liability for any damages that might be incurred in conjunction with riding classes/rides out.

Liability for breach of cardinal obligations, and for such damages that are covered by Ms Karin Leuthardt's liability insurance cover, also remains unaffected.

Overseas accident and illness insurance is an obligatory requirement.

Karin Leuthardt does not accept liability for unforeseeable faults or errors of the service provider, e.g. airline companies, such as changed flight times or delays.

7. Terms of preclusion for claims and expiry

The traveller shall be entitled to make claims against the travel operator due to non-contractual provision of the trip within one month after the contractually planned termination of the trip. Following expiry of this period the traveller may only make claims if they were prevented from observing the deadline without culpability. Claims of the traveller due to deficient provision of the travel service shall lapse six months after the contractually covenanted end of the trip.

8. Other provisions

The ineffectiveness of individual provisions shall not affect the effectiveness of the contract as a whole.

9. Assignment prohibition

Assignment of claims against Ms Karin Leuthardt to third parties, spouses and relatives shall be excluded. Neither is it admissible for travellers to take legal action for claims by third parties in their own name.